Shipping Policy

Last updated: 7 September 2025

At MiniScentMuse, we are committed to delivering your orders quickly, safely, and at a fair cost. This Shipping Policy explains how we process and ship orders both within the UK and internationally.


1. Processing Time

  • Orders are processed within 1–2 business days (excluding weekends and public holidays).
  • You will receive a confirmation email once your order has been shipped.
  • During busy seasons (e.g., holidays, sales), processing may take slightly longer.

2. Shipping Options & Rates

We currently offer the following shipping options:

United Kingdom

  • Royal Mail Standard Delivery (2–4 business days)
  • Yodel Economy Delivery (2–4 business days)
  • Express Delivery (Next Day) (order before 2pm)
  • Free Shipping on qualifying orders (conditions may apply)

Europe

  • Standard Delivery to Europe (5–10 business days)
  • Free Shipping for orders above £100

Rest of the World

  • Standard International Delivery (7–14 business days)
  • Free Shipping for orders above £100

3. Order Tracking

  • Once shipped, you will receive a tracking number via email (where applicable).
  • Tracking may not be available for some standard international shipments.

4. Customs, Duties & Taxes

  • International orders may be subject to customs fees, import duties, and local taxes.
  • These charges are the responsibility of the customer and vary by country.
  • MiniScentMuse is not responsible for delays caused by customs.

5. Delivery Issues

  • If your order is delayed, please allow up to 15 business days before contacting us.
  • If your parcel is lost or does not arrive, contact help@miniscentmuse.com with your order details.
  • For damaged deliveries, notify us within 48 hours of receipt (with photos).

6. Restrictions

  • Due to international shipping regulations, we may not be able to deliver to certain countries.
  • Customers will be notified if their order cannot be shipped.

7. Contact Us

For any shipping-related queries, please contact:
📧 help@miniscentmuse.com

Shopping Basket
Scroll to Top